McCabe Tonna
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Atividade mais recente por McCabe Tonna-
McCabe Tonna comentou,
I was able to use Colin's suggestion and with some tweaks got it working perfectly. This was so we can use triggers/automations to bulk notify people from a no-reply email address. We use our no-re...
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McCabe Tonna comentou,
The default fields type follow their title Subject = subject, description = description, status = status, group = group.. etc All custom fields follow those field types listed above. Do you have an...
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McCabe Tonna comentou,
Okay I got it working. This was for articles (article_page,hbs) where the class is known as "comment-author". Added this to the script.js file(plain text to add at bottom) the css and I didn'...
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McCabe Tonna comentou,
@jeremy I'm trying to see if i can replicate the correct and your issue Seeing if anyone who has implemented this recently can help out update: i see the script.js isn't passing the data (modera...
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McCabe Tonna comentou,
@Jeremy, Makes sense. If you're saying everyone who comments gets the tag, that means it's always True. Can you try updating it from -1 to 0?
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McCabe Tonna comentou,
@Jeremy Robinson I haven't tested this, but wouldn't this always be true? if ($.inArray($.trim($(this).text()), moderators) > -1)
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McCabe Tonna comentou,
I'm not sure I follow What do you see when you enter yourzendesksite.com/api/v2/ticket_fields.json ? And what are you expecting to see
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McCabe Tonna comentou,
HI Laura, In your triggers, swap the placeholders that state {{ticket.public_comments_formatted}} to {{ticket.latest_public_comment_formatted}} I believe that will solve your issue. Also, I high...
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McCabe Tonna comentou,
I'm a little confused - Are you saying anytime you update the ticket, you are removing the tag?
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McCabe Tonna comentou,
I put some thought into this. 1. You can create a trigger that adds a tag, every time a private comment is made. 2. Create a view to search for that tag 3. Create a second trigger that removes t...