Thomas Joussot

1. Guide
2. ...
3. How to manage the help center
4. How can I see a list of users who are following a section or an article in Guide?

+1 we absolutely need this without coding knowledge! Manual subscription per user should be supported too, in user details or/and article/section settings.

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• Thomas Joussot
• Criado 6 de outubro de 2023 08:02
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

+1 Can't wait! Is there any ETA?

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• Thomas Joussot
• Criado 4 de outubro de 2023 13:56
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. time zone allow automatic sync of the user profiles with their browser IP

+1Personally, all my customers have my time zone in their profile. Is that normal? I wish I could automatically update/populate their time zones in batch based on their last IP address?

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• Thomas Joussot
• Criado 2 de fevereiro de 2023 11:27
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

+1 feature request

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• Thomas Joussot
• Criado 15 de junho de 2022 22:37
• 2 votos

1. Comunidade
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Got it Brett, thanks for the clarification!

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• Thomas Joussot
• Criado 16 de maio de 2019 08:15
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. How to allow email target responses to thread into existing ticket

Hi Brett, Thanks for sharing this but I'm confused with this process. I may be wrong or miss something but why not CC'ing contact directly to do the same thing when the response needs to be public?

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• Thomas Joussot
• Criado 15 de maio de 2019 09:07
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

@Mike, thank you for sharing this, much appreciated!

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• Thomas Joussot
• Criado 5 de julho de 2018 11:42
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Link user field with ticket field

+1

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• Thomas Joussot
• Criado 25 de maio de 2018 14:12
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

+1 !!!

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• Thomas Joussot
• Criado 1 de fevereiro de 2017 00:13
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

Hi there, A quick bump on this thread... I do not see any 'New' in Status drop-down menu when setting a Trigger on my end. Is any experiencing the same thing ?

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• Thomas Joussot
• Criado 22 de junho de 2016 23:37
• 0 voto