Alex Calvin
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Atividade mais recente por Alex Calvin-
Alex Calvin comentou,
Alina Wright, it wasn't coming up a ton in the past as we had a separate Zendesk instance for each department. But we have now merged all departments into one instance and it is quite common for le...
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Alex Calvin comentou,
I think I've got that set up right. We don't have enterprise so we don't have custom roles, but even the stock ones specifically say "Tickets in agent's groups". Something I found interesting is t...
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Alex Calvin criou uma publicação,
Agents should not be able to see internal notes on a ticket where they are not in the group it is assigned to
We have multiple departments split into multiple groups in one zendesk instance. Agents who are the requester on a ticket are able to see internal notes made by the assignee agent, even if the requ...
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Alex Calvin comentou,
We have the same issue as you. We had 3 separate Zendesk instances, but have merged them into one and now 13% of our company can no longer rate tickets. It should at least be a toggle to let agents...
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Alex Calvin comentou,
+1 for the ability to select multiple agents and edit their permissions at the same time. We have a rather small Zendesk team, but I just added 10 agents and had to go through them 1 by 1 and choos...