Mario Amicarelli

1. Email
2. ...
3. Managing your email
4. Causes for ticket suspension

We had some tickets that were getting suspended because Zendesk "Detected email as being from a system user", but adding the email address to the allowlist indeed fixed the issue. I did confirm tha...

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• Mario Amicarelli
• Criado 5 de outubro de 2022 13:40
• 0 voto

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why am I receiving unexpected bad satisfaction ratings?

I recommend using what @... outlined above, as this worked well for my organization: "What we had to do was replace the bad URL link with the default URL. A customer will always leave a bad comment...

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• Mario Amicarelli
• Criado 6 de abril de 2021 20:13
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

+1 for a quick resolution to this issue, particularly before Insights is retired. Thanks for the help!

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• Mario Amicarelli
• Criado 3 de agosto de 2020 16:42
• 1 voto