Zendesk automation/integration notifier
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Atividade mais recente por Zendesk automation/integration notifier-
Zendesk automation/integration notifier comentou,
I have so far been unsuccessful at trying to remove sorting. I accidentally selected a metric, because it makes it look like you're supposed to pick one. But I didn't want to sort on a metric, I on...
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Zendesk automation/integration notifier comentou,
The lack of this is causing us lots of frustration and wasted work.
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Zendesk automation/integration notifier comentou,
I'm having a similar issue to Jon – my average hourly counts are too high. I think the problem with the metric @... mentioned is that it doesn't account for zeros. For example, if I want to know t...
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Zendesk automation/integration notifier comentou,
Craig, did you ever find a solution to this? We have the exact same need, and I'm pretty surprised there isn't something out there.
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Zendesk automation/integration notifier criou uma publicação,
CCs and followers – Tickets replied to by a CC get no SLA
ConcluídaThe new CCs and Followers feature is great, but has one major downside: when a ticket is reopened because a CC'd end-user replies, that update does not reset the "next reply time" SLA clock. With ...
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Zendesk automation/integration notifier comentou,
This would be really useful for us too. We're trying to prioritize first replies, but we can't distinguish new tickets from ongoing ones once they've been assigned to agents.
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Zendesk automation/integration notifier comentou,
The lack of decent code block options is a major disappointment for my team as well. We need to be able to share code snippets to our advanced users, and more frequently in our internal guides. Me...