John Hennigan

Hi Nicole,

We have 3 ticket forms currently and we may potentially add a fourth. We would like to put a hyperlink in each of these forms. Each form covers a different type of ticket we have. So these links go to articles that covers what each of the types are as well as what is needed for each. 

So this way whenever one of our customers is looking to file a ticket they will know which form they should use as well as what information they should be providing. Right now we can provide some context, but we can't provide all possible information because it would clutter the form with text.

If we could provide the link that way they customer could review on their own while keeping the form simple and easy to use. So we would implement the new links on all forms just once, but our customers could be utilizing the links a great number of times.

We have multiple ticket forms for our customers to log tickets. In each of these forms we would like to be able to have a link connecting them to knowledgebase articles that explain the form the are selecting and what information needs to be provided. 

 

Currently you can't add a link to the individual ticket forms without doing a lot of manual coding to each of the pages. It would be very beneficial to be able to add links to our Helpcenter KB articles so we can provide more information to our customers without over crowding the ticket forms with excess information.