shpped
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shpped comentou,
+1 Using ticket fields to report on this results in a workflow more complex than needed, having to juggle between two different methods of using ticket status just does not work well in practice.
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shpped comentou,
A workaround i do for the time being is to create a hidden field which states whether or not ticket was closed by merge by using Triggers based on the Ticket Tag, one trigger which fills out the fi...
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shpped criou uma publicação,
Exclude ticket tags
ConcluídaThis was an issue in Insights as well, default functionality of excluding ticket tags doesn't work, and the number shown increases. Workaround in insights was to create a custom metric which you wo...