shpped

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I add custom ticket statuses?

+1  Using ticket fields to report on this results in a workflow more complex than needed, having to juggle between two different methods of using ticket status just does not work well in practice.

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• shpped
• Criado 18 de fevereiro de 2021 10:35
• 6 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Exclude ticket tags

A workaround i do for the time being is to create a hidden field which states whether or not ticket was closed by merge by using Triggers based on the Ticket Tag, one trigger which fills out the fi...

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• shpped
• Criado 17 de setembro de 2019 13:30
• 0 voto