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Betty
Entrou em 16 de abr. de 2021
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Última atividade em 07 de out. de 2024
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Atividade mais recente por Betty
Betty comentou,
Many of our Views are assigned to different groups. Does the “Who has access” option affect the nesting functionality i.e. “Who has access” MUST be “Any Agent”?
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Exibir comentário · Publicado 07 de out. de 2024 · Betty
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Betty comentou,
Any plans to add Settings for the Interaction History? Archived tickets are still a part of the user's history and it would be great to see it all in one place.
Exibir comentário · Publicado 12 de ago. de 2024 · Betty
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Betty comentou,
Great, I'll take a look at this. Thank you and sorry for the late reply.
Exibir comentário · Publicado 08 de ago. de 2024 · Betty
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Betty comentou,
Is this something that might be on the roadmap soon?
Exibir comentário · Publicado 08 de ago. de 2024 · Betty
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Betty comentou,
We have one Zendesk instance that covers six brands. Is there a way to separate the suspended tickets per brand, or edit the view to add a formatting option to filter by brand?
Exibir comentário · Publicado 05 de ago. de 2024 · Betty
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Betty comentou,
I agree. As we have agents worldwide, this would increase efficiency with solving tickets without waiting for confirmation from management if they cannot find the right internal articles/documentation.
Exibir comentário · Publicado 10 de jul. de 2024 · Betty
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Betty comentou,
With multiple brands, searching for Macro title keywords isn't enough, as the agent would need to know the titles of all to begin with. When will there be a way to search using a keyword from the Macro body/description (not title)?
Exibir comentário · Publicado 16 de mai. de 2024 · Betty
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Betty comentou,
Thank you Au Finh. We are awaiting this feature to become available to Enterprise users, rather than pay for an additional app, so I appreciate your help but not what we're looking for atm.
Exibir comentário · Publicado 14 de mai. de 2024 · Betty
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Betty comentou,
Is this available yet? To auto merge using Triggers or Automation?
Exibir comentário · Publicado 13 de mai. de 2024 · Betty
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Betty comentou,
Any updates on when/if the Zendesk Answer Bot will allow us to add a stage/step to link to forms? We do not currently use the “Transfer to Agent” stage/step, as we work remotely and have a small team. Ideally, we would like all unresolved chats to lead to forms for ticket submission.
Exibir comentário · Publicado 02 de abr. de 2024 · Betty
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