Chantal Marti

I agree, we would love to have this feature!

Hi Jennifer! Thanks for sharing this info, it's very useful! We'd like to know a bit more about the Fuzzy search though. We've tested it on our English Help Centre, and it doesn't seem to work. E.g. If we search for “camcellation” in our external Help Centre, we get no results (0 articles), even though, the system should actually search for "cancellation" and get some related results. Do you know if this feature is actually working? If so, for what languages? Is there a way to activate it? Thanks!

Hi there! Thanks for sharing this info! We'd like to know a bit more about the Fuzzy search though. The linked article says: " fuzzy search uses edit distance to identify search results that contain terms close to the query terms. For example, if you search for “user segmemt” the search engine will also return results containing “user segment”.

The current rule for finding approximate matches is:

• Terms up to maximum two characters must match exactly
• Terms containing three to five characters are allowed one typo
• Terms longer than five characters are allowed two typos

Fuzzy search is not available in Japanese, Korean, and Chinese languages"

We've tested this on our Help Centre through ZD Guide, in English, and it doesn't seem to work. E.g. If we search for “camcellation” in our external Help Centre, we get no results (0 articles), even though, the system should actually search for "cancellation" and get some related results. Do you know if this feature is actually working? Thanks!

I agree this feature is really needed! I hope we'll be able to use it soon!