Lorenzo Testini

1. Messaging
2. ...
3. Third party and social messaging channels
4. Sending automatic responses to social messages

Dane can you let us know if we can incorporate multimedial links in the text of the autoresponder? I tried using HTML and it didn't work 

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• Lorenzo Testini
• Criado 24 de fevereiro de 2023 14:35
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. TikTok Integration

+1, the sooner we see this the better it is 

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• Lorenzo Testini
• Criado 26 de agosto de 2022 11:08
• 2 votos

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Select an Address app - official feature request thread

From the article Installing and using the Select an Address app: If an agent is part of multiple groups, the app uses the primary group for the mapping of default address for new tickets created d...

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• Lorenzo Testini
• Criado 23 de fevereiro de 2022 10:54
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

@... you can either do screenshots or get the text of the side conversation via an api call. Neither are practical solutions.  We should find ways to push this development with Zendesk, but unfortu...

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• Lorenzo Testini
• Criado 29 de junho de 2021 07:38
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Printing Side Conversations

@... any update if this feature will be pipelined soon? 

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• Lorenzo Testini
• Criado 18 de maio de 2021 09:02
• 1 voto

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Thank you @..., it does work now!

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• Lorenzo Testini
• Criado 12 de abril de 2021 15:53
• 0 voto

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Hey @...,  it is indeed the link that Lisa shared I can't access:  https://support.zendesk.com/hc/en-us/articles/1260803937630 If you can help me accessing it, I would really appreciate it. 

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• Lorenzo Testini
• Criado 12 de abril de 2021 09:54
• 0 voto

1. Agent guide
2. Ticket basics
3. Redacting ticket content

@... Thank you. For some reasons I get an error code when I try to access the article you linked (You're not authorized to access this page). Can you help me accessing the article?   

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• Lorenzo Testini
• Criado 9 de abril de 2021 07:29
• 0 voto

1. Agent guide
2. Ticket basics
3. Redacting ticket content

@... if I redact an attachment that was sent by mistake to a customer, will it still be available for the customer to download? 

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• Lorenzo Testini
• Criado 7 de abril de 2021 10:11
• 0 voto