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Sujitha Pasupuleti's Avatar

Sujitha Pasupuleti

Entrou em 16 de abr. de 2021

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Última atividade em 14 de fev. de 2023

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Sujitha Pasupuleti comentou,

ComentárioRouting

Hi,

I have the same question. Is it possible to define a time for when to auto assign tickets for a group? If the Agents are logging in early or working late they are being assigned with all new tickets. The first agent that logs in the morning is getting all the tickets.

Is there a way to report on how many tickets are being assigned and view the Agent status?

Thanks,

Sujitha

 

Exibir comentário · Publicado 29 de nov. de 2022 · Sujitha Pasupuleti

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Sujitha Pasupuleti comentou,

ComentárioFormatting and customizing your email

Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky. 

Exibir comentário · Publicado 27 de abr. de 2022 · Sujitha Pasupuleti

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Sujitha Pasupuleti comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Dave,

It allows to add multiple groups only if the users have access to Global views. It will not allow the user's to add multiple groups if they only have access to personal and group views.

It is the same thing with ordering the views. The user's should have the ability to reorder the views with in their groups and they don't necessarily need to have global views access

 

 

Exibir comentário · Publicado 21 de abr. de 2022 · Sujitha Pasupuleti

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Sujitha Pasupuleti comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Is it possible to include an option to allow users with group view access to re order their views and add multiple groups to the views with out a need of having access to global views?

Exibir comentário · Publicado 20 de abr. de 2022 · Sujitha Pasupuleti

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Sujitha Pasupuleti comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It is possible to have the same function for Views? It will be very helpful if teams can add multiple groups to the views with out having global access to the views

Exibir comentário · Publicado 20 de abr. de 2022 · Sujitha Pasupuleti

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Sujitha Pasupuleti comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Not being able to limit what queries each user can see is creating a lot of problems and concerns form team members, The only way we can handle this is by disabling create query access. We have multiple teams and every team does their own reporting and they don't want others to see there reports. It gets out of control to maintain the queries as the no.of users increase. We should have an access function where every one cant create there own reports and queries and not shown to any one else unless it is shared.

We cant see personal dashboards but however we can still see personal queries which is fishy. They can not only see the queries but they can also edit any query on the tool

 

Exibir comentário · Publicado 24 de jul. de 2020 · Sujitha Pasupuleti

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