James Sanford
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James Sanford comentou,
Hey Jason! Apologies, the Satisfaction Score metric is only available in the Tickets Dataset and is comprised of attributes that are only available to the Tickets Dataset so it is not possible to r...
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James Sanford comentou,
Hey Jason! Please note that you are using a dataset that is not on the most current schema (Support: Tickets, Users, Organizations) and we would recommend following the process outlined in Which da...
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James Sanford comentou,
Hey Danny! I think I've got a solution for you then but it would require the Zendesk Support Enterprise plan to make this work. My suggestion here would be to create a new schedule to use just for ...
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James Sanford comentou,
Hey Danny! My apologies for the misunderstanding! Can I ask what you'd like to happen to your calls between 5pm - 3am?
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James Sanford comentou,
Hey Danny! My suggestions for this workflow require Zendesk Support (Professional or Enterprise) and Zendesk Talk (Team, Professional, or Enterprise). Please make sure you have configured your Talk...
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James Sanford comentou,
Hey Nadia! I was able to get this working after reviewing the Setup Instructions for Sending Messages in Slack which recommend using the text property for the JSON payload. Please keep in mind the...
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James Sanford comentou,
Hey Lettie! When building reports it's important to keep in mind how the date dimensions that you use to slice or filter your report align with the data you're looking to report on. Since the 'Abo...
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James Sanford comentou,
Hey Geoff! If you'd like to have your Agents suggest new articles be created we would recommend creating an article template for that. Within that article you can list the information that you're ...