Maxime

Hi Mark

Not sure if that's what you're asking for but we already have a "draft" feature in Zendesk tickets. Try it for yourself, go on a ticket in your account, type something in the comment box and then just close your tab or leave the ticket or even kill your browser.

Come back to that exact ticket you should see your response right there.

It's not viewable by anyone else than you though, other team members can not see this "draft" but it's here

Thanks

Maxime

Hey guys

Thanks for all the feedback and excitement around that Feature request!

We really are listening, as a matter of fact we are now looking at adding a "Dashboard" location in the Zendesk Apps framework. This would mean you could build your own private App or install a public App on the dashboard, meaning that most of the requests i've seen on this thread could be fulfilled through that option.

I don't have a fixed timeframe just yet, just a lot of cool ideas from talking to some of you, please keep them coming. I'd love to hear about precise use cases, such as what type of information you'd like displayed on the Dashboard that isn't here today, are we talking about a message from an Admin to the agent? Or more granular reporting or satisfaction metrics? or maybe just internal information/news?

As you know these things take time, and for obvious reasons I'm not in a position to give any dates on this thread. I'll however try to do a better job at keeping you guys posted over the next couple of weeks.

Maxime

Hi Matt

this is something we are thinking about to allow as a location for Zendesk Apps. However like I said it's still something we are "thinking about" we are not looking at doing it yet, it's still very early stage but we'd ideally like to allow a specific area on that dashboard to be allowed for Apps. 

I'll keep this thread updated!