Drew Martinez

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature request: Unmerge tickets due to GDPR

This is super necessary important since it's such a big security issue. We have a large customer support team and need to be able to unmerge tickets that have been merged by mistake. It's a nightma...

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• Drew Martinez
• Criado 6 de agosto de 2021 22:13
• 4 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Reset the "Did you find this helpful?" rating for revised articles

Upvoting everyone else's comment. Unfortunately, another simple request from the community seemingly being ignored by ZenDesk. Focus on making what you have better. Be better.

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• Drew Martinez
• Criado 23 de abril de 2021 22:00
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change text colour in Ticket editor

Still no update on this by ZenDesk. This new Agent Workspace doesn't do any good when half of the previous features are gone, and all the other available features are the most basic of features. I ...

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• Drew Martinez
• Criado 28 de janeiro de 2021 08:04
• 3 votos