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Mark Weissman
Entrou em 16 de abr. de 2021
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Última atividade em 12 de jul. de 2023
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Atividade mais recente por Mark Weissman
Mark Weissman comentou,
Hi Jennifer,
Is there an ETA for this amazing update?
Exibir comentário · Publicado 20 de abr. de 2023 · Mark Weissman
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Mark Weissman comentou,
This feature would be great. In the present version of ZD, in order for our users to view custom fields, they need to leave the ticket by going to the customer's profile and then scrolling down to fiend the custom field.
Having the ability to do this from the context would be great!
Is there an updated ETA?
Exibir comentário · Editado 20 de abr. de 2023 · Mark Weissman
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Mark Weissman comentou,
You can add my vote as well!
Exibir comentário · Publicado 20 de abr. de 2023 · Mark Weissman
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Mark Weissman comentou,
Phoebe -
Thank you, that worked!
Much appreciated!
Exibir comentário · Publicado 09 de abr. de 2021 · Mark Weissman
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Mark Weissman comentou,
It used to work for me. A user in our org was having trouble installing, so I uninstalled in order to screenshot step-by-step instructions and this happened.
This installation works for exactly nobody. If this is your final answer, it would mean that you no longer support the Outlook plugin and you may want to remove any reference of it on your website. Zendesk advertises “Zendesk now integrates with Outlook.” https://www.zendesk.com/outlook/.
Exibir comentário · Publicado 07 de abr. de 2021 · Mark Weissman
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Mark Weissman comentou,
When I try to install, I get the following error:
Exibir comentário · Publicado 01 de abr. de 2021 · Mark Weissman
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Mark Weissman comentou,
Thank you David, this has been very helpful over the years.
The installation process is currently not working:
Exibir comentário · Publicado 04 de mar. de 2021 · Mark Weissman
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Mark Weissman comentou,
I'm also unable to install the add-in.
Exibir comentário · Publicado 04 de mar. de 2021 · Mark Weissman
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Mark Weissman comentou,
@... I'm guessing it's possible, but to me, it's not worth the headache when I could use "Hi" for that 1 hour instead.
@... Try this, using {{GreetTime}} as a variable:
## This will set the greeting to "Good morning", "Hi", Good afternoon" or Good evening" based on EST
{% assign hour = 'now' | date:'%k' | plus: -5 -%}{{!
}}{% case hour %}{{!
}}{%- when < 11 %}{{!
}}{% assign GreetTime = 'Good morning' %}{{!
}}{% when 11 %}{{!
}}{% assign GreetTime = 'Hi' %}{{!
}}{% when 12 or 13 or 14 or 15 or 16 or 17 or 18 %}{{!
}}{% assign GreetTime = 'Good afternoon' %}{{!
}}{% else %}{{!
}}{% assign GreetTime = 'Good evening' %}{{!
}}{% endcase %}
Exibir comentário · Publicado 29 de jan. de 2021 · Mark Weissman
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Mark Weissman comentou,
After a bunch of trial and error, I got the following:
Good {% assign hour = 'now' | date:'%k' | plus: -4 %} {% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %} {{ticket.requester.first_name}},
Here's how I understand the markup:
{% assign hour = 'now' | date:'%k' | plus: -4 %}
converts the word "hour" into a number. That number is the current hour, based on a 24 hour clock:
'now' will pull up the time when used before "| date:"
Adding " '%k' " will make it only show the hour
Adding "| plus: -4 " will subtract 4 hours from the previous number. This is because my time zone is GMT -4.
(As Graeme Carmichael wrote:
"This is the hour of day {{hour}}"
Put {{hour}} in under your code to see the number that shows up.)
At this point it's a simple if statement.
{% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %}
Exibir comentário · Publicado 15 de ago. de 2018 · Mark Weissman
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