Lynn Voie
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Atividade mais recente por Lynn Voie-
Lynn Voie comentou,
We need to have a caller suspended so that either they cannot reach us or at least be identified on the incoming call they are suspended--allowing the agent to dismiss the call. Just 'not creating ...
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Lynn Voie comentou,
Is there a way to change the order within the departments field? I would like to move "other question" to the bottom though it seems to only sort A->Z.
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Lynn Voie comentou,
We have a scenario where a single agent is a member of two separate groups--English and Spanish. They may not be available and we need to transfer a Spanish call to their VM. As they are the only a...
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Lynn Voie comentou,
In the Rows panel, click Add. From the list of attributes, choose Time - Call started > Call - Date and Time - Call started > Call - Hour, then click Apply. The only selection that is listed un...
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Lynn Voie comentou,
adding my vote to make this available as we could really use this
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Lynn Voie comentou,
Adding my +1 as this is an issue for us as well.
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Lynn Voie comentou,
+1 I am in total agreement with what everyone has stated here. This is really needed for our work flow.
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Lynn Voie criou uma publicação,
service incidents
Where can we find the service incidents view that used to be on the admin page?