Roxanna Martinez

Adding another comment to this thread - our team, which typically uses ZD for all conversations, is forced to outsource our mass communications to our CRM due to the lack of BCC in Support. Where we are not doing mass communications, we run into the same issues that Adam referenced. Please look into adding this basic function as soon as you can!

BCC is such a basic function - hard to believe it's not already available in ZD. We use this often to include internal parties that are not added in ZD as well as to send mass comms to several clients without revealing their emails.

Just noticed this on our end as well; testing side conversations and seeing that the signature comes through like shown below but is fine on main-ticket conversations. Would be great to have this be consistent across ZD platform.