Dan Chikanov

ZD explore has to be the WORST TOOL I HAVE EVER WORKED WITH. I cant even run a SIMPLE query (# of tickets created last 2 months based on update timestamp) without GETTING AN ERROR. Simply frustrating.

Can this be reportable or exported via API?

Thanks so much @... for confirming. That is exactly what I wanted to see. 

Is there a reason why it doesn’t work? This is a pretty critical need for our workflow. We are NOT currently planning on doing omni channel and so we need a way to report on skips. Any recommendation @viktor?

Hello! Is reporting available through API per https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_skips/

why is there no "select all" reports to mass delete? Having to manually click over 2k reports is very very tiresome!

HI Zendesk, 

Can you please answer Sigurjon Jonsson's question above? 

"Do I understand it correctly, that it is not possible to get the backlog for example, 8 hours in the past? Since the backlog is only synchronized once a day?

I am trying to create a dashboard that shows number of unsolved tickets at the start of a shift, and remaining unsolved tickets at the end of the shift(when the report is sent out)"

I would love to understand backlog snapshot HOUR by HOUR. I am trying to do this via the API as well but its not as successful as I would like for it to be. 

+1 to Paul Shaaf's comment. That is the issue I am running into, still.

Thanks for bringing this article back alive as I did not see Hillary Latham's comment since she did not "tag" me correctly. 

Hello. Was wondering if someone can help me here asap. 

I am trying to figure out how many Agent Public Comments & End User Public Comments have been made in a single day. When I run a report, unfortunately, it tallies up ALL of the comments a ticket have rather than on the day its actually been commented. For example, If i had a single ticket that was submitted on 4/6 with 2 end user comments and then we responded to them on 4/7 with 2 public agent comments, then on 4/8 we received a comment from the end user. It should tell me that on 4/8 this agent who worked on the ticket have 0 public comments, but on 4/7 they had 2.

My reports are unfortunately not doing this rather they are giving me the TOTAL 

You might need to consider working away from Explore as this has been the issue for the last 2 years (either pipe it into databricks, tableau, etc). Sadly there hasn't been any improvement.