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Jackie

Entrou em 16 de abr. de 2021

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Última atividade em 22 de out. de 2021

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Jackie comentou,

ComentárioBuilding reports

Sorry another question. Is there a way of showing this result as a % average for a group? I have filtered for the group I need, but cannot seem to get an average % of agent public comments for the group or per agent.

Thanks in advance for your help

Exibir comentário · Publicado 07 de mai. de 2021 · Jackie

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Jackie comentou,

ComentárioBuilding reports

This is great Chandra thank you so much :)

Exibir comentário · Publicado 07 de mai. de 2021 · Jackie

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Jackie comentou,

ComentárioBuilding reports

Hi I have a query about what counts as an agent comment. Is this just public agent comments or would it include internal comments too?

Thanks

Exibir comentário · Publicado 06 de mai. de 2021 · Jackie

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Jackie comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

We have an app that adds "keywords" to our tickets, which is turn create tags. I need to be able to show when tags were added and how many per week/month etc. I am so close - I have the attribute renamed to match the data the agents put in the app, but the metrics give me repeat data if tickets are updated or solved multiple times (which due to the way we work can happen.

For example, I need Week 1 - these are the tags that were added to your tickets and this is how many times each one was used that week - then same for Week 2, 3, etc... and in theory each tag should only show up and be counted in the week it was actually added. Not even sure if that makes sense...

Exibir comentário · Publicado 22 de fev. de 2021 · Jackie

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Jackie comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

This would be great! I hate going into Explore and trying to guess when that data was last updated! I sometimes need real time information and you cannot get that in Explore!

Exibir comentário · Publicado 22 de fev. de 2021 · Jackie

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