David Rowe
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Atividade mais recente por David Rowe-
David Rowe criou uma publicação,
Support App & Agent Worksapce Incompatibility - Unable to continue support ticket started in Chat
I also posted this in the mobile app feedback section but given this impacts both Agent Workspace and the Mobile App, I wasn't sure where best to post thisRequest: When Agent Workspace is enabled, ...
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David Rowe criou uma publicação,
Support App & Agent Worksapce Incompatibility - Unable to continue support ticket started in Chat
Request: When Agent Workspace is enabled, agents using the Zendesk Support mobile app should be able to continue working on a support ticket once the chat interraction has closed. Problem: We have...
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David Rowe comentou,
+1 for this, it would be great to be able to see a report showing the problem ticket ID, the subject, and the number of related incidents.Even better I would love to be able to build a view that sh...
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David Rowe comentou,
Looking forward to when this improvement arrives! Thanks ZD team
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David Rowe comentou,
Yes please, additional views / categories of views would be hugely beneficial in my opinion