Jiri Fait
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Atividade mais recente por Jiri Fait-
Jiri Fait comentou,
Please do enrich the filter options. Plus it would be more than nice to be able to filter it by product (Support, Guide, Gather, and especially Sell) - Sell has no audit log, it would be very nice ...
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Jiri Fait comentou,
Hi, the Summarize button in the banner that appears at the top of the ticket still does not work. It would be very nice if there was a way how to get rid of this panel as it only occupies space...
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Jiri Fait comentou,
Hi, clicking on Summarize button in the banner that appears at the top of the ticket does not do anything. The only way how to summarize a conversation is the second option - open Intelligence sect...
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Jiri Fait comentou,
Definitely +1 from us. We have over 20 brands and would really appreciate this.
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Jiri Fait comentou,
Finally! It was too late yesterday... :-)
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Jiri Fait comentou,
This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now...
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Jiri Fait comentou,
Hi, can an end-user see his archived tickets somehow in his profile in the help center? As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?
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Jiri Fait criou uma publicação,
Twitter integration issue
When a user who contacts us via twitter (e.g. he makes a post with @mantion of our twitter handle) changes the name of his/her twitter handle before receiving our reply via ZD then our reply appear...
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Jiri Fait comentou,
Why did you change it from Light Agent to Contributor? Plus, what is the difference in terms of rights and permissions?
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Jiri Fait comentou,
Definitely a +1 here too. We use the triggers (tags) to manage this but it would be much easier if it was pre-built indeed.