Mikael H

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Page Numbers Removed in Views

+1 On all of this. I have had about ten different people independently contacting me about us needing to do something about this. Unfortunately we're in the hands of Zendesk. I suggest that there ...

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• Mikael H
• Criado 31 de março de 2023 15:11
• 6 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Notification if No Email Address Associated with Requester

+1.It's hard to believe a huge platform like Zendesk does not provide this very basic function. We need automatic system replies to reach us so that we know if we are using an email address that do...

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• Mikael H
• Criado 23 de janeiro de 2023 05:40
• 5 votos

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Targeting key visitors with proactive chat

HiWe are using a pre-chat form to collect name and email-address. When using proactive chats (triggered if a customer is on a product page for longer than 2 mins) saying "Hi, is there anything we c...

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• Mikael H
• Criado 28 de novembro de 2022 06:40
• 0 voto

1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

Hi Pratishta,Yes, it's for agent users. I can see now that I left that information out.

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• Mikael H
• Criado 2 de maio de 2022 04:55
• 0 voto

1. People
2. ...
3. End users and organizations
4. About the Customers (end users) page

It would be great to be able to sort users in date of last login. It's really hard to administrate 250 users with the current tools available from Zendesk.

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• Mikael H
• Criado 28 de abril de 2022 08:34
• 0 voto