Pulkit Pandey

1. Comunidade
2. Zendesk Suite Q&A
3. Possible to insert custom HTML or Javascript?

Hi K Is that code currently placed on your live instance so that I can go through it was causing the issue and let you know how to resolve it    Thanks Pulkit Team Diziana

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• Pulkit Pandey
• Criado 23 de março de 2023 16:30
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Possible to insert custom HTML or Javascript?

Hi K You need to add the targeted code inside the document_head.hbs file.   Thank You  Pulkit Team Diziana

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• Pulkit Pandey
• Criado 23 de março de 2023 04:33
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Possible to edit "submit a request" page?

Hi K Please, follow the below steps  For Point 1  1.1 Go to the Header.hbs file and search for the following class "submit-a-request". 1.2 After getting the targetted class now replace the content ...

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• Pulkit Pandey
• Criado 23 de março de 2023 04:31
• 1 voto

1. Guide
2. ...
3. Customer portal
4. Can I change the text "Submit a request" in the help center?

Hi Aldith Gratton Please, add the below code at the bottom of your script.js file setTimeout(function() {  var targetElement = document.getElementById("upload-dropzone");  let html = "<p class='add...

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• Pulkit Pandey
• Criado 14 de março de 2023 04:26
• 0 voto

1. Guide
2. ...
3. Customer portal
4. Can I change the text "Submit a request" in the help center?

Hi c.keefe Please follow the below steps to update the heading of the New request title to "Contact Support" 1. Look for the following {{t 'submit_a_request'}} on your new_request_page.hbs file  2....

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• Pulkit Pandey
• Criado 24 de fevereiro de 2023 08:16
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Paul H Please, replace the previous code which I shared with the current one    function removeForm() {       for (var c in HelpCenter.user.organizations) {         if(HelpCenter.user.organizati...

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• Pulkit Pandey
• Criado 24 de fevereiro de 2023 07:52
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Paul H Please, Add the below code at the bottom of your script.js file    var formToRemove = ['5550538483484']; function removeForm() {   $('.nesty-panel').on('DOMNodeInserted', function(e){ ...

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• Pulkit Pandey
• Editado 23 de fevereiro de 2023 10:16
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Can I insert specific buttons based on labels and have a fallback

Hi Søren Dahl Poulsen Please, replace the below code with your current one and it will help you to add a fallback button.   <!--Dynamically add buttons based on labels that link to commercial sites...

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• Pulkit Pandey
• Editado 20 de fevereiro de 2023 04:28
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. How to hide the likes (thumbs up,down) in the articles' searches results

Hi Oliver Mottram Thanks  No, I have not stored these tips anywhere :) it's just a muscle memory  Thank You  Pulkit

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• Pulkit Pandey
• Criado 10 de janeiro de 2023 10:35
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. How to hide the likes (thumbs up,down) in the articles' searches results

Hi Oliver Mottram Please, search for the following setting on your setting panel, the targetted setting will be found under the "Search setting" Group, As shown in the below screenshot  After find...

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• Pulkit Pandey
• Editado 10 de janeiro de 2023 10:30
• 0 voto