Pulkit Pandey

1. Comunidade
2. Zendesk Suite Q&A
3. Dropzone with Placeholder with Dynamic Content

Hi Patrick Bernardi To efficiently update the text of the dropdown attachment based on language using Dynamic Content, it is important to follow a specific process. First, add the following code to...

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• Pulkit Pandey
• Criado 23 de setembro de 2023 07:59
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Calling Ticket API from script.js within Zendesk Help Centre - CORS issue

Hi Imran Ali If you're looking for a quick and efficient way to list the tickets of the same help center in which you're writing your code in a script js file, the Zendesk API is the perfect soluti...

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• Pulkit Pandey
• Editado 23 de setembro de 2023 07:24
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Modifying the Submit Button Text in a Form: How Can I Achieve This?

Hi Brittany Loy To update the Text of the Submit button on the New Request template you need to write the Js to achieve this. Please add the below js at the bottom of your new_request_page.hbs file...

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• Pulkit Pandey
• Criado 14 de setembro de 2023 12:54
• 1 voto

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Customizing your help center theme

Hi Paul Dandurand If you are using Zendesk Default theme Copenhagen, then please refer to the Images setting there you get an option to Change the image of the Gather hero section as shown in the b...

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• Pulkit Pandey
• Criado 22 de agosto de 2023 05:25
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Changing a container max width

Hi Milo Mayyalou Please, replace the below CSS with the one shared earlier and place it at the bottom of your style.css file @media (min-width: 1024px) {  .article {    max-width: 100%;  }    .cont...

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• Pulkit Pandey
• Editado 3 de agosto de 2023 04:27
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Changing a container max width

Hi Milo Mayyalou The Container width which you are referencing is common to all the pages of the help center, if you want the article content to stretch a little bit, Please add the below CSS at th...

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• Pulkit Pandey
• Criado 2 de agosto de 2023 12:02
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. 'Was this article helpful' displayed twice

Hi Olha Fedorova Please, add the below CSS at the bottom of your style.css file   #article-votes-label {  display: none;} Let me know if it solves your issue    Thank You  Pulkit Team Diziana

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• Pulkit Pandey
• Criado 8 de julho de 2023 04:12
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Modifying the Search box on Help Center

Hi Kyle Kowalsky Please, follow the below steps to add the text above and below the search bar on your Copenhagen theme 1. Go to the homepage.hbs file and add the below code inside the ".hero-inner...

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• Pulkit Pandey
• Criado 30 de junho de 2023 04:27
• 1 voto

1. Comunidade
2. Zendesk APIs
3. GET https://{url}.zendesk.com/api/v2/help_center/users/15344523818135/articles net::ERR_FAILED 200

Hi Sitaram Kudireddy Are you using the above approach within your help center theme or are you calling the API from an external website?   Thank You Pulkit Team Diziana

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• Pulkit Pandey
• Criado 21 de junho de 2023 09:18
• 0 voto

1. Comunidade
2. Zendesk APIs
3. GET https://{url}.zendesk.com/api/v2/help_center/users/15344523818135/articles net::ERR_FAILED 200

Hi Sitaram Kudireddy The link you shared above Is restricted to the signed-in user only so I can't look into the issue for now. Can you please share how you call the API on your js file?    Thank Y...

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• Pulkit Pandey
• Criado 21 de junho de 2023 09:02
• 0 voto