Trevor Whitecotton

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hi Amisha Sharma, Thank you very much for the update here! I don't think "remembering" your preference across other tickets you open (at the same time) really does what we're looking for here. Curr...

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• Trevor Whitecotton
• Criado 24 de julho de 2023 17:50
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hi Amisha Sharma, Thank you very much for this update, however, I'm not exactly sure this addresses the concerns expressed here: 1) I'm not seeing that Draft Mode can be set as the default (to wher...

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• Trevor Whitecotton
• Criado 22 de maio de 2023 19:08
• 1 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi Sean Chuang, is there an update on this? This is standard call center behavior. How do we get this prioritized?

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• Trevor Whitecotton
• Criado 14 de março de 2023 23:19
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Amisha Sharma Thank you very much for these updates! In response to your pinned comment from February 1st: 1. Ideally, we'd like this to apply across all channels. We encourage our agents to draft ...

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• Trevor Whitecotton
• Criado 6 de fevereiro de 2023 19:02
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

+1 to this request.  Having recently updated to Suite and Agent Workspace to be able to utilize other features not available in Legacy, this change significantly impacts our agents' workflow. I thi...

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• Trevor Whitecotton
• Criado 5 de janeiro de 2023 17:13
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

+1 here. Hard to believe this isn't a native option. Please address this ASAP, Zendesk!

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• Trevor Whitecotton
• Criado 11 de maio de 2021 18:22
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Communicating with users about internal comments vs. public comments from email replies

+1. This is creating a frustrating experience for our customers.

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• Trevor Whitecotton
• Criado 14 de setembro de 2020 23:11
• 0 voto