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Amanda Black

Entrou em 16 de abr. de 2021

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Última atividade em 11 de fev. de 2022

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Amanda Black comentou,

ComentárioSetting Guide roles and permissions

Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)

Exibir comentário · Publicado 11 de fev. de 2022 · Amanda Black

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Amanda Black comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these notifications as all of the offline messages show up in Zendesk Support and are sorted as needed via triggers. The notification feature in the Chat Dashboard isn't even a needed feature unless using Chat only.

Exibir comentário · Publicado 17 de nov. de 2020 · Amanda Black

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Amanda Black comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges. 

 

Any updates?

Exibir comentário · Publicado 06 de fev. de 2020 · Amanda Black

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