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Jim Stratton

Entrou em 16 de abr. de 2021

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Última atividade em 04 de dez. de 2023

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Jim Stratton comentou,

Comentário na comunidade Feedback - Admin Center

Tony Wacheski> common text formatting available in support tickets

And even that wasn't implemented completely.  I opened a ticket asking how to disable that...nope, can't.

Exibir comentário · Publicado 24 de mar. de 2022 · Jim Stratton

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Jim Stratton comentou,

ComentárioTicket basics

@James Henline - I opened a ticket with them, and you are correct.  They confirmed there isn't a way to disable this.

Exibir comentário · Publicado 23 de mar. de 2022 · Jim Stratton

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Jim Stratton comentou,

ComentárioTicket basics

How does an individual agent (e.g., me) DISable this?

I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.

 

 

Exibir comentário · Publicado 08 de mar. de 2022 · Jim Stratton

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Jim Stratton comentou,

ComentárioEnd users and organizations

That did help, thanks!

Exibir comentário · Publicado 10 de dez. de 2021 · Jim Stratton

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Jim Stratton comentou,

ComentárioEnd users and organizations

Thanks for replying.  I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."

My question is how to do this in the new interface.

The links in that message didn't help me find a page to administer end users/customers.

Exibir comentário · Publicado 09 de dez. de 2021 · Jim Stratton

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Jim Stratton comentou,

ComentárioEnd users and organizations
  • In Support, click the Customers icon () in the sidebar.

Where, exactly, is "Customers"?  This is what I see:

When I expand "People", I see how to get to the licensed users ("team members") but not the end users.  The only option I see for "End users" is to configure them globally, not to find them individually.

Exibir comentário · Publicado 09 de dez. de 2021 · Jim Stratton

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Jim Stratton comentou,

Comentário na comunidade Feedback - Admin Center

It took me a while to figure out how to edit an end user.  Now, you have to use the general search for the end user and then select the users "tab".  I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)

Exibir comentário · Publicado 05 de out. de 2021 · Jim Stratton

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Jim Stratton criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.

Publicado 12 de ago. de 2021 · Jim Stratton

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Jim Stratton comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...

Exibir comentário · Publicado 04 de ago. de 2021 · Jim Stratton

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