Josh Keller

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Collapsible headers in articles or templates (accordions)

Can anyone advise if this is accessibility/WCAG-compliant?

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• Josh Keller
• Criado 26 de abril de 2023 16:42
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for skills

This is super excellent. Can you confirm whether this new Skills permission will allow these agents to add and remove skills from agents?

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• Josh Keller
• Criado 26 de outubro de 2022 18:06
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature request - allow instancing of duplicate help centers

This sounds like a fun, moderately sized project using Guide APIs. Not that it wouldn't be great for ZD to offer this capability out-of-the-box, but don't let that hold you back.

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• Josh Keller
• Criado 21 de outubro de 2021 23:29
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Analyzing skills-based activity

The "Ticket skills" attribute seems to return all skills that were ever applied to the ticket. How can we get only the currently-applied ticket skills?

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• Josh Keller
• Criado 16 de março de 2021 23:37
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. HTML Support in Dynamic Content

Seems this is a known issue :(https://support.zendesk.com/hc/en-us/articles/115007946367-HTML-and-Markdown-used-in-dynamic-content-does-not-render-in-trigger-emails-or-agent-signatures

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• Josh Keller
• Criado 15 de outubro de 2020 20:46
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Thanks @... for this slick code. Very much appreciated!

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• Josh Keller
• Criado 6 de janeiro de 2020 23:49
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

Thanks so much, Nicholas! Nice work and greatly appreciated.

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• Josh Keller
• Criado 16 de setembro de 2019 23:35
• 0 voto