Sriram Parthasarathy
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Sriram Parthasarathy criou uma publicação,
Agent Ticket Layout changed
RespondidaSupport Team, Did something change between 11/10/2023 and 11/11/2023 with the layout of the agent ticket screen? We are suddenly seeing the ticket fields section showing up in two columns. Prior...
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Sriram Parthasarathy comentou,
Support team, We have had to completely redefine our process and now place manual restrictions (via constant email reminders) on what our agents can and cannot copy and paste into tickets with res...
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Sriram Parthasarathy comentou,
In the latest builds of your Android app (2.25.3), have you removed the ability to add CC's to the ticket details? The CC field would be right underneath the requester and assignee fields.
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Sriram Parthasarathy comentou,
+1 This is very easily reproducible. Type even a single character into the comment window and press the PgUp key, and the entire GUI for the site will shift to the left (leaving the entire whitesp...