Kristel

1. Support
2. ...
3. Ticket management
4. Multibrand resources

Hi Brett, Thanks, the link now works. Cheers, Kristel

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• Kristel
• Criado 28 de junho de 2022 07:25
• 0 voto

1. Support
2. ...
3. Ticket management
4. Multibrand resources

I would love to read the article: How to use your brand's logo on multibrand email template - contributed by Suzana Bueno, but when i click the link it says: You're not authorized to access this pa...

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• Kristel
• Criado 23 de junho de 2022 15:45
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Fine Tuning: Agent Productivity

Hi Dave, in the meantime i found how to change the metric to median. Thanks for the suggestion. I have one more question.  Which attribute is best to use regarding time? Is that Ticket Update, Tick...

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• Kristel
• Criado 12 de abril de 2022 12:35
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Fine Tuning: Agent Productivity

Hi Dave, Thanks for your reply and apologies for my late response.  How can i adjust my metrics to make a Median Handle Time? I created a standard calculated metric for Ticket Handling Time:VALUE(T...

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• Kristel
• Criado 29 de março de 2022 07:37
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Fine Tuning: Agent Productivity

Hi, I'm wondering what the best way is to measure Agent Productivity. We want to know how many tickets an agent handIed per hour and the Average Handling Time per ticket/agent. I created metrics fo...

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• Kristel
• Criado 11 de março de 2022 10:08
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1, we also need this, Is there some news already?  

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• Kristel
• Criado 13 de julho de 2020 10:03
• 1 voto