Au Finh
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Au Finh comentou,
Jake Bowen Is it possible that those users were created before the organization was created? If so, I don't believe Zendesk will automatically map the existing users to the appropriate organization.
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Au Finh comentou,
Te be fair, Explore was not designed for reporting on rows of data (tabular reports). It's primarily designed for aggregating data and calculating metrics. Tables are kind of an afterthought. You'd...
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Au Finh comentou,
Our Playlist Routing App has a similar Out of Office feature. While I don't know exactly how Zendesk's app is implemented, I can say that there are API limitations preventing us from designing a sc...
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Au Finh comentou,
Game changer 🔥🔥 Thanks!
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Au Finh comentou,
Salvador Vazquez Thank you for the update. Can you please clarify if this will impact the Views API? Specifically, will offset pagination be disabled for the /api/v2/views/{view_id}/tickets endpoin...
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Au Finh comentou,
Can we get some support on this? I've already posted multiple times in the slack channel and contacted support. It’s already Aug 6, and we still don’ t have access to the changes in any of our d3v ...
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Au Finh comentou,
Lara Our Routing app has a "Playlist Button" feature that automatically assigns tickets to agents when they click on the button. It's designed to address most of the main limitations of Zendesk's P...
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Au Finh comentou,
Beto Matt Simpson One reason might be that closing out a live chat ticket while it’s still active will terminate the chat session. There are also some other quirks with voice messages and live phon...
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Au Finh comentou,
FQ Support If the Zendesk rep was unable to reproduce the issue while assuming the agent’s profile, it’s probably a browser issue. Has the agent tried clearing their browser’s cache?
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Au Finh comentou,
Matt Russell As Dave mentioned, this is not possible natively in Zendesk. If you’re open to using an app, we (“Playlist”) have a Ticket Merge app that allows you to customize the default message fo...