Tim Johnson

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Recover (soft) deleted user

(sorry for the wall of text) I struggle to understand why "soft delete" is a thing if there's no way to sift thru the trashcan to find something you wind up needing, especially since the prompt to ...

• Visualizar comentário
• Tim Johnson
• Criado 4 de fevereiro de 2021 18:18
• 5 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Role Permissions for Groups and Organizations

Adding in my own support, as we just started to look into using Organizations, and I'm coming across some funky access issues that seem to stem from how the Role-level permissions are built. It see...

• Visualizar comentário
• Tim Johnson
• Criado 17 de junho de 2021 16:12
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to reference Followers within Triggers, Automations, Views, Macros, etc.

Would love to see this. Currently trying to find a way to remove a Follower from a ticket if that same person becomes the Assignee of the ticket. Otherwise, they'll start getting the email alerts t...

• Visualizar comentário
• Tim Johnson
• Criado 17 de maio de 2021 12:44
• 0 voto