Shana Blackstone
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Atividade recente por Shana Blackstone-
I need clarification on the announcement for Guide. Didn't that feature come out at the beginning of March? This article speaks to the same thing, no? https://support.zendesk.com/hc/en-us/articles/...
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I posted this before, but we started using this 3rd party app to work alongside Zendesk Guide, which is fantastic. We have been using it for almost an entire year, and it is just an amazing additio...
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Does anyone know if there is a 3rd party app in the Zendesk Marketplace that would accomplish this? While I'd rather have this addressed by Zendesk, this is now the one issue holding us back from g...
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We are about to rollout multibrand with our company to give customers a better Help Center experience. Are there any plans with these enhancements to see tickets across brands by an organization an...
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When reading this article I was wondering, do you mean instead of For articles/posts, you will receive email notifications for new articles/posts only in the section or topic. you mean: For sect...
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We started using the 3rd party app that Sorin mentions in these threads to find and replace. It's working quite well and is quite affordable. It sucks to have to use another application for somethi...
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How is this not a thing? I think you might need to take a page from monday.com's book. They just did a huge release of "all the little things" that customers are asking for to make their product ru...
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+1 for this feature. We are very interested in using our sections to define all of the pieces of a group of applications we offer. We have three major categories that we offer applications for "In...
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I'd like to expand upon this request to be a true find & replace across multiple articles. Business case: If a company decides to change the name of any feature of an application, particularly som...
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Business case: For those of us that maintain multiple versions of an application for our customers this would allow us to easily start to create the next version of the article if we decided to upd...