Darren Bell
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Darren Bell criou uma publicação,
How to stop the "Does this answer your question?" pop up
Our end users and agent are finding that when they have been sent a link to an article from a ticket the answer bot asks "Does this article answer your question?" This is great for the one instanc...
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Darren Bell comentou,
You could add a custom field to the Contact to indicate the type of user, then have a trigger that posts an internal comment when a ticket is received from that contact.
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Darren Bell comentou,
The new Filter has just appeared for us, and like other commenters, I too feel there is a silly amount of white space now.... not all Agents have a big screen, many are on a 15" laptop.
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Darren Bell comentou,
I logged this with Zendesk on 20th June, I supplied a replicable case in our Zendesk instance, video recording and a .HAR file. I had to escalate the case (via Twitter) as nothing was happening wit...
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Darren Bell criou uma publicação,
How to get the Out of Office app to Unassign Open tickets
RespondidaHi folks, According to the help page - this is an option... However, checking the "Understanding the agent_ooo tag" link doesn't give any information to to activate the function to tag Open ticket...
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Darren Bell comentou,
I second this request. We are working around this by amending the text name of the user and adding *left* to it. Bit naff, but it does the job.
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Darren Bell comentou,
We have also been getting this over the last couple of weeks, at least. I have replicated it. If you have a ticket at Pending, and the end-user replies with an attachment such as a screenshot paste...
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Darren Bell comentou,
Just checked in my Sandbox and yes, the ticket fields look so much better now! :-)
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Darren Bell comentou,
Hi Amisha Sharma I also would be happy to give direct feedback on any new design
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Darren Bell comentou,
Some of our Agents have reported similar recently, however, on testing we were not able to replicate it. We also use a VPN but Zendesk is in a browser and should be routed via the agent local inter...