Ed Ball
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Atividade mais recente por Ed Ball-
Ed Ball comentou,
Why are we getting article verification notifications when there are no rules to send these?
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Ed Ball comentou,
I guess I am in the minority here. I don't want agents to be able to edit notes. I would rather see the progress of the ticket through the notes. Even if the agent makes a mistake I would like to s...
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Ed Ball comentou,
Quick question... If we have an agent that answered some tickets in January. At the end of that month the agent left the company. The ORG they were assigned to was removed along with being changed ...
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Ed Ball comentou,
I added another filter for Requester Status is Active. That cut my list down quite a bit.
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Ed Ball comentou,
Can you reject/suspend emails with a wildcard in the blocklist? We can't block specific emails since he changes the email after every ticket he submits. I have reported him to google, but who know...
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Ed Ball comentou,
Without the ability to export them if I want to find all but the light agents its a lot of clicking to select them all in the filters. I have to select them all one at a time. Even with that done i...
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Ed Ball comentou,
Also, I would also rather see role than product access. And then like to be able to sort on all the columns and not just last login. An export link would be great as well. Also in the filter area, ...
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Ed Ball comentou,
Hello John, I certainly look forward to trying out any and all changes to Explore. I do like Explore, it's just not a great user experience and gets really frustrating. I have actually started ma...
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Ed Ball criou uma publicação,
General Explore frustrations...
PlanejadaSo this has been like this for over a year and still Explore can be pretty frustrating. The fact that you can not Discard Changes is crazy. If you make any changes while in the editor it's there ev...
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Ed Ball comentou,
This still seems to be an issue. We have customers writing in from one address and using CC to include another of their addresses. When they reply or update the ticket from the CCd address it loses...