Ed Ball
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Atividade recente por Ed Ball-
Why are we getting article verification notifications when there are no rules to send these?
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I guess I am in the minority here. I don't want agents to be able to edit notes. I would rather see the progress of the ticket through the notes. Even if the agent makes a mistake I would like to s...
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Quick question... If we have an agent that answered some tickets in January. At the end of that month the agent left the company. The ORG they were assigned to was removed along with being changed ...
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I added another filter for Requester Status is Active. That cut my list down quite a bit.
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Can you reject/suspend emails with a wildcard in the blocklist? We can't block specific emails since he changes the email after every ticket he submits. I have reported him to google, but who know...
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Without the ability to export them if I want to find all but the light agents its a lot of clicking to select them all in the filters. I have to select them all one at a time. Even with that done i...
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Also, I would also rather see role than product access. And then like to be able to sort on all the columns and not just last login. An export link would be great as well. Also in the filter area, ...
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Hello John, I certainly look forward to trying out any and all changes to Explore. I do like Explore, it's just not a great user experience and gets really frustrating. I have actually started ma...
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Inline messages: You can't do this in explore report scheduling. Is there any report that will allow a ticket to be clicked on and open it in Zendesk? I can do this in explore if you are actually l...
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I have some extra frustrations to add to this... In insights you could email out specific tabs instead of the entire dashboard. We have a daily report that goes out, but we also have sections of th...