tiago

Hi James. One of the featured app of Zendesk Marketplace has this Shopify integration, and also the possibility to link extra context of the customer in realtime in the ticket when the call is triggered. It works with Zendesk Talks. You can find them here: https://www.zendesk.com/apps/support/snapcall/?source=featured

Have a nice and blessed day. Keep Safe!

Hi @..., solution exists with Zendesk App on the MarketPlace: it is Snapcall.io 

https://www.zendesk.com/apps/support/snapcall/ 

A lot of other features, for front and back available and customizable with it. 

Cheers. 

 

Hi Everyone, @..., @..., @..., @..., @..., Cheers to all of you. 

Just for you to know, solutions exist. Check this: https://www.zendesk.com/apps/support/snapcall/ . 

This feature exists, especially with the Slack modules integrated into Snapcall, It popup you a warning into a Slack channel when for example on an interval of time "T" (that you can define), if you miss X calls (that you can define). 

Also, the system of automatically disconnecting a specific agent from a queue if he misses X calls in a row is settable. 

Have a nice day.