Damien Messe

1. Objects and rules
2. ...
3. Workflows
4. Setting up contextual workspaces

Hello, I have tried to use contextual workspace to help my agents working with macros and boost productivityWe use hundreds of macros. Some of them are for one product (= one contact form), some of...

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• Damien Messe
• Criado 3 de fevereiro de 2023 17:09
• 0 voto

1. Objects and rules
2. ...
3. Triggers and automations
4. When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?

When I use within the next 1 day, today's date is not taken into account. How can I take today's date in triggers ?Example :  If date is today's date then priority = urgentThanks for your help

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• Damien Messe
• Criado 29 de dezembro de 2022 14:22
• 0 voto

1. Support
2. ...
3. Tickets
4. Using custom ticket fields in business rules and views

Hello, I would like to use a date field to apply a priority to a ticket something like : If date is "today" then priority is High.This is not possible to select today in the list, very frustrating....

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• Damien Messe
• Criado 29 de dezembro de 2022 11:40
• 0 voto

1. Messaging
2. ...
3. How to fix issues in Zendesk messaging
4. View only. Only the assigned agent can join a live conversation

Why the agent is not able to answer the message directly after he clicked on Take It ? It seems absurd to me to have to switch to internal note to be able to answer...

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• Damien Messe
• Criado 23 de novembro de 2022 16:14
• 0 voto

1. Explore
2. ...
3. How to build dashboards
4. Why do end users show in my assignee filter on my dashboard?

What about Updates history Dataset ?I don't any way to hide the end users.With more than 8 Millions end users I let you imagine the pain for us !! Come On Zendesk, this is just a small thing to imp...

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• Damien Messe
• Criado 14 de outubro de 2022 14:44
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Is there any way we can make you abandon this change until you remove the limit of 12 views ?Removing the limit of 12 views was supposed to happen in H1 and now it's postponed to H2 2022 and who ca...

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• Damien Messe
• Criado 29 de abril de 2022 10:40
• 9 votos

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Converting between metrics and attributes

Hello, I have tried to convert a numeric field into an attribute using the function Value and I see this error : 

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• Damien Messe
• Criado 20 de abril de 2022 08:53
• 0 voto

1. Explore
2. ...
3. How to solve unexpected issues with reports
4. Why does excluding tags on the filter increase the number of results?

Hello, this is not a scalable solution if you use exclude tags in many queries and for different metrics like tickets, csat, satisfaction score, solved within XXh, etc. Why do you propose the optio...

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• Damien Messe
• Criado 10 de janeiro de 2022 14:57
• 4 votos

1. Comunidade
2. Feedback - Admin Center
3. More filters/view options

I definitely want to see the suspension status in the admin panel which doesn't seem to be the case in the new one !

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• Damien Messe
• Criado 4 de janeiro de 2022 08:35
• 0 voto