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Christian Perdikis

Entrou em 16 de abr. de 2021

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Última atividade em 18 de set. de 2023

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Christian Perdikis comentou,

ComentárioSetting up Zendesk Guide

Hello,

I integrated my cookie consent script at the very head of the document_head.hbs file. However, we have google analytics integrated through the Zendesk Guide UI ("Guide Settings"), and the google tag fires before my cookie consent script.

Where/how does the google analytics Zendesk Guide integration inject code? I think this should be covered in your article because it is likely the biggest use case for anyone who uses google analytics on their help center sites, but it won't be picked up by cookie consent tags because they fire after Google Analytics.

Thank you! 

Exibir comentário · Publicado 18 de set. de 2023 · Christian Perdikis

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Christian Perdikis comentou,

ComentárioSetting up Zendesk Chat

Hello,

We use Conversions ("Goals") in our Chat reporting. Now that Explore is Zendesk's central analytics solution, could you please explain how we can view Conversions within an Explore report? I don't see "goals" or "conversions" as an available metric when building out my Explore query.

 

Thank you!

Christian

Exibir comentário · Publicado 31 de jan. de 2022 · Christian Perdikis

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Christian Perdikis comentou,

ComentárioBuilding reports

Hello, just resurfacing the topic of chat conversions in Explore. Now that GoodData is expired, when can we expect Online conversions from chat to be a metric available to Explore?

 

 

Exibir comentário · Publicado 14 de jun. de 2021 · Christian Perdikis

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Christian Perdikis comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Thank you for the update, Clay.

To confirm - when you say "chat concurrency data", will this include all the metrics currently belonging to the "Chat Agent Activity" dataset, such as Logged in / Online / Chatting Duration by agent?

Exibir comentário · Publicado 01 de dez. de 2020 · Christian Perdikis

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Christian Perdikis comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Hi Clay, 

Are you closer to a concrete release date for this 'Chat Agent Activity' dataset in Explore? Not to ask the same question as those above, but I know this is important data for many people that we can't afford to lose after Insights is retired in Feb. If I can't feel confident in an EOY release, I will have to pursue other options, so the earlier I know the better.

Thank you!

-Christian

Exibir comentário · Publicado 23 de nov. de 2020 · Christian Perdikis

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Christian Perdikis comentou,

Comentário na comunidade Feedback - Voice (Talk)

We rely heavily on 'Chat Agent Activity' metrics, which I am learning is not an available dataset in Explore like it was in Insights. What are my avenues for continuing to access this data once Insights is discontinued?

Exibir comentário · Publicado 13 de nov. de 2020 · Christian Perdikis

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