David Milward
Head of Customer Service and Support at Exclaimer. Using Zendesk for nearly 4 years
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Atividade recente por David Milward-
Siket, Joseph I received an email last Thursday with the below. It looks like a change is being rolled out over this month that at least returns this behaviour in non-messaging/chat tickets
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HiWe heavily use Triggers and have a few use cases in the automation mostly around highlighting tickets over a certain ages etc A few points I would like to see Consistent UI between the two opti...
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Dave Smith - I believe you mean the subsections (correct me if wrong). In a dropdown, you can add :: between parts to create a subsection in the dropdown. For us this was Exclaimer Cloud:: Signat...
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This would be great. One of the flaws of the Agent Workspace is seeing all the groups in a single hit so not easily being able to see the chat groups versus the ticket groups etc
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@... - I agree the solution is not great for multibrand (we are in the same boat) but thankfully our secondary brands haven't required the customization yet so are happy with the current setup. @.....
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This would be great to help make this part of forms more useful. We would aim to do it for our fields asking for licence keys etc to allow us to point the customer to a guide on finding the key if ...