Peter Godden
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Atividade mais recente por Peter Godden-
Peter Godden comentou,
Hi Brittany Mandel the SweetHawk Timers app is $2 agent/month, the Super Suite, which includes all 15 apps is $10 agent/month.
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Peter Godden comentou,
Hi Elizabeth, while it's unfortunately not possible with native Zendesk functionality, you are able to keep the native "Type" field and use a custom type field at the same time using our Field Cond...
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Peter Godden comentou,
I'm curious - since HTTP targets are very soon to be deprecated, are there any plans to stop email targets from working also? If so, will there be an equivalent option made available through webhoo...
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Peter Godden criou uma publicação,
Make forms, conditionality and apps work when bulk editing tickets.
Currently, when you select multiple tickets in a View and then click on "Edit X ticket(s)" at the top right of the screen, you're able to make the same change across all of the tickets. Sweet! The ...
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Peter Godden comentou,
Thanks for giving the app a test run. Glad to hear you're liking what you've seen so far. It sounds like you've got some fairly specific requirements that would be good to dig deeper into. If you'v...
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Peter Godden comentou,
@... and @..., Pete here from SweetHawk - Just chipping in regarding our SLA Timers app. We carried out thorough testing on this after this was brought to our attention and found that the issue is ...
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Peter Godden comentou,
Hi Ramadan, no problems, in the Activity section of the Notify app you're able to see whom and how many users dismissed each broadcast notification.
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Peter Godden comentou,
Hi Ramadan, here at SweetHawk, we've built an app that may be of assistance called Notify. Recently, we added the ability to broadcast notifications to all agents (or any subset of agents). The not...
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Peter Godden comentou,
Hi all, we've built an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets. Amongst many other wo...
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Peter Godden comentou,
We've one-upped the solution I posted about this a couple of months ago and have released a new Zendesk app called Notify. It lets you define all the details of when, what and who will receive popu...