Peter Godden
-
Atividade total56
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos33
-
Assinaturas9
Comentários
Atividade recente por Peter Godden-
Hi Elizabeth, while it's unfortunately not possible with native Zendesk functionality, you are able to keep the native "Type" field and use a custom type field at the same time using our Field Cond...
-
I'm curious - since HTTP targets are very soon to be deprecated, are there any plans to stop email targets from working also? If so, will there be an equivalent option made available through webhoo...
-
Thanks for giving the app a test run. Glad to hear you're liking what you've seen so far. It sounds like you've got some fairly specific requirements that would be good to dig deeper into. If you'v...
-
@... and @..., Pete here from SweetHawk - Just chipping in regarding our SLA Timers app. We carried out thorough testing on this after this was brought to our attention and found that the issue is ...
-
Hi Ramadan, no problems, in the Activity section of the Notify app you're able to see whom and how many users dismissed each broadcast notification.
-
Hi Ramadan, here at SweetHawk, we've built an app that may be of assistance called Notify. Recently, we added the ability to broadcast notifications to all agents (or any subset of agents). The not...
-
Hi all, we've come up with a way (using our Field Conditions app) to add alternative/additional ticket types while retaining the unique functionality of the native Zendesk Type field. I've created ...
-
Hi all, we've built an app that solves this use-case. It's called Timers and is available on the Zendesk marketplace. It lets you define down-to-the-minute actions on tickets. Amongst many other wo...
-
We've one-upped the solution I posted about this a couple of months ago and have released a new Zendesk app called Notify. It lets you define all the details of when, what and who will receive popu...
-
Hi all, as part of the SweetHawk paid apps offering, we’ve put together a kb article & video on how to create custom popup notifications in Zendesk here: https://support.sweethawk.co/hc/en-us/artic...