Pascal Turmel

1. Comunidade
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Same reasons as previous Customers commenting here. Bookmarks is the only way for us to massage the data (and outliers etc..) through filtering behind the scene and avoid reselecting filter criteri...

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• Pascal Turmel
• Criado 29 de junho de 2023 09:45
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Private Groups (Support) - Access to Suspended Tickets view

Same here. Our business case is that we have Private Groups to deal with Gov agencies tickets. Our Triage team (who has no access to Private groups) does the rest and deal with suspended queue whic...

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• Pascal Turmel
• Criado 28 de abril de 2023 09:58
• 1 voto

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hello Zendesk, I took a look a Custom Roles which I am familiar with and was not able to see how we can restrict some Orgs ticket and user view to only certain agents (However, the opposite “aka to...

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• Pascal Turmel
• Criado 21 de abril de 2023 09:41
• 0 voto

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Error: Your sync has been disabled due to an error

Same here. We return from PTO to find out that our SF App has been disabled after Customers complaining that they were not set up correctly... No notification or log to notify us. We now need to ba...

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• Pascal Turmel
• Criado 12 de setembro de 2022 09:45
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

Same here. We also spoke with our CSM and AM. In the light of the Covid19 and increased need for collaboration, can this enhancement request be prioritized higher up? A significant number of very l...

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• Pascal Turmel
• Criado 30 de abril de 2020 08:54
• 2 votos