Michael Cardamone
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Michael Cardamone criou uma publicação,
Only exporting ticket public replies to review with customers
Currently, if you open a ticket and use the option at the top right of the screen to filter out "Internal notes" by selecting "Public messages," it will only filter on the screen. If you proceed t...
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Michael Cardamone comentou,
Thanks for the update James HanleyI have Orgs from 2014, with over 2k of tickets and 1k of users that I'd love to use this feature on. I'm looking forward to it.
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Michael Cardamone comentou,
Enterprise companies are moving towards customized user experiences. This means custom integrations into their existing SAAS Admin panels so Admins/Users do not have to jump into different environm...
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Michael Cardamone criou uma publicação,
Filter option to show users that are consuming any Zendesk lic.
When in the Admin Console under the PEOPLE section on the TEAM MEMBERS tab We need a filter based on users that consume any Zendesk lic.
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Michael Cardamone comentou,
I agree with the other request in this post. In addition: I think for most Enterprise businesses it looks something like this (at a high level); choose a parent ticket to track the incident/issue ...
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Michael Cardamone criou uma publicação,
Allow TAGs as a sortable column when viewing articles in Guide
We're allowed to put TAGs onto articles during creation. It would be extremely helpful to have the ability to add TAGs as a column when viewing articles in the various sections (Published, Review, ...
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Michael Cardamone criou uma publicação,
Ability to remove the "New Dataset" button from Editor's and Admins
The challenge(s): Too often I'm seeing confused users creating a new dataset thinking it will be exclusively theirs. Or others that create a new dataset thinking they're creating a report, then re...
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Michael Cardamone comentou,
I agree. We need this functionality from the Explore reporting product. Please feel free to test with your Explore live users ;-)
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Michael Cardamone comentou,
I would also like to see the ability to change color based on the Organization, but I would like the Organization Name itself at the top of the ticket to change. Additionally I would like the abili...
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Michael Cardamone comentou,
I would like to see an option to notify the user/assignee when applying a Macro where it's already been used in the ticket. I would also like to see the option to report on Macros where it can also...