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Kok Cheong Khoo's Avatar

Kok Cheong Khoo

Entrou em 17 de abr. de 2021

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Última atividade em 25 de out. de 2021

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Kok Cheong Khoo comentou,

ComentárioEnd-user guide for Help Center

Hi Zendesk team,

For the "Tracking your organization's support requests", I was not able to see the [Request] menu. How do I make this menu appear?

I only can see the [Requests] menu when I clicked on the link from the ticket response (e.g. https://aabbcc.zendesk.com/hc/requests/1001 but only see this ticket. I want to see all my requested tickets when I select [My activities].

I log in with an End-user account. (There is no difference even login with Admin account). Kindly advise if I have to make any setting change?

 

Thanks.

KC

Exibir comentário · Publicado 22 de fev. de 2021 · Kok Cheong Khoo

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Kok Cheong Khoo comentou,

ComentárioPublishing and sharing dashboards

Hi Support Team,

I am using Zendesk Support Professional and would like to share my dashboard with Light Agents. However, after I had set the Explore Default Role as "Viewer" and shared the dashboard to the Light Agents, they are not able to see the dashboard (showed blank page).

Can you advise me?

Exibir comentário · Publicado 05 de jan. de 2021 · Kok Cheong Khoo

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