Corporate IT Zendesk Admin

1. Comunidade
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

+1

• Visualizar comentário
• Corporate IT Zendesk Admin
• Criado 14 de abril de 2020 14:44
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

While I agree this should be available historically - we've gotten around this by creating a powershell script that runs on schedule nightly.  We make a call to the agent activity api (https://deve...

• Visualizar comentário
• Corporate IT Zendesk Admin
• Criado 19 de junho de 2019 22:48
• 0 voto