Mindaugas Verkys
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Mindaugas Verkys comentou,
Of course desktop notifications should be reachable via API.
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Mindaugas Verkys comentou,
We have also big issue here, because some clients taking old ticket email, deleting information writing down as a new ticket, but zendesk always catch it as follow-up ticket because of reference nu...
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Mindaugas Verkys comentou,
Hey Jeremy, You can add simple trigger to reopen the ticket if organization is -.
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Mindaugas Verkys comentou,
We are going also with Jira integration.
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Mindaugas Verkys comentou,
probably it's too complex task for zendesk devs :D
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Mindaugas Verkys comentou,
you should enable to add custom email instead of only agents.
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Mindaugas Verkys comentou,
I asked why trigger is still not created, we solved with devtools not triggers
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Mindaugas Verkys comentou,
@Andrew workaround we can always find, but where is the logic to add CC and don't apply function for remove CC? In our case we solved the issue but it was possible to solve it in few minutes with o...
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Mindaugas Verkys comentou,
Hi Edwin, But it dont help if you have to remove one agent from many tickets. For example for us by mistake one agent was added on CC for 1000 tickets with trigger...
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Mindaugas Verkys comentou,
How long we should wait for this new future? It's lack of management...