Bradley Weismann

1. Comunidade
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

How did you set it up in Good Data?

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• Bradley Weismann
• Criado 15 de maio de 2018 18:29
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

It's mind boggling that such a common KPI is unavailable in Talk...

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• Bradley Weismann
• Criado 15 de maio de 2018 16:32
• 2 votos

1. Comunidade
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

I agree with this. It'd be great to be able to see exactly what time agents log in every day so we can ensure obligations are being met. 

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• Bradley Weismann
• Criado 20 de julho de 2017 17:44
• 5 votos