Eric Pederson

Kristin Palmer any updates? It is now another two months and I, like so many other customers, am spending hours and hours manually doing what should be easily available to anyone. 

I'd also like to voice my opinion that this continues to be mind boggling. How Talk is unable to display the current phone service for the day is quite absurd.  Does anyone know of a way to set up an alert that can fire off a ping (SMS, slackbot, etc...) if service level gets to a certain low point? Or wait times exceed like 5:00 minutes or something?  

The lack of ability to monitor real time service level is proving to be a real problem for us!